Close

Please be advised that all Atomic Credit Union branches will be closed on Thursday, November 23rd in recognition of Thanksgiving Day.

FAQs

Answers You Want To Questions You Have.

We're always here to help. That's why we've put together a list of the questions we get most often so we can provide quick answers to keep you moving.

Start here when you need help.

I forgot my password for Online Banking. How do I reset my Password?

Your password can be 4 - 32 characters in length and must contain both letters and numbers. The password is case sensitive, so please remember to enter it exactly as you set it up. If you forgot your password or locked yourself out, there are steps outlined in Online Banking that help you reset your password. If you continue to have problems resetting your password, contact our Call Center during normal operating hours at (800) 652-2328.

I forgot the answers to my security questions. How do I reset my answers?

Please remember your answers are case sensitive, as well as character length sensitive. For example, if your security question is: "What street did you grow up on?" and the answer is "Grandview Avenue," then you must always capitalize the G and the A and all other letters must be lower case; additionally, you must remember to include the space between the two words. Also, the system will not recognize abbreviations such as Ave instead of Avenue. Your security question answers must be input exactly as you originally input them. There are steps listed within the FORGOT YOUR ANSWER tab below your security question answer that will enable you to reset your answers. Or you may also customize your security questions by selecting the OPTIONS tab in Online Banking and going to Security Settings. If you need any assistance, please contact our Call Center during normal operating hours at (800) 652-2328.

Why am I having problems logging in to Voice Banking?

When beginning the process of logging in to Voice Banking you will need to enroll as a new user by pressing the star "*" button and following the prompts. Your User ID is your Member Number. As always, if you need any assistance please call our Call Center during normal operating hours at (800) 652-2328.

Why do I see a hold on my Online Banking account for a purchase I made earlier?

A hold shows a purchase was made but has not yet cleared from the merchant. The hold will be released once the transaction has been completed. If you need any assistance, please contact our Call Center during normal operating hours at (800) 652-2328.

What is the oldest supported version of Quicken?

The oldest supported version is 2012.

How do I view my mortgage payment history?

In order to view your mortgage history, log in to Online Banking. Then, mouse over the "Accounts" tab and click on "Multiple History." You'll be able to choose your mortgage and click on "View Transactions" to view your mortgage history.